PassHolder

Developer Reply
January 25, 2022, PassHolder

Hello Nicolas. Unfortunately, we do not understand the actual situation you are facing. If you could contact us at https://www.pass-holder.com/support, we will be more than happy to help you.

Developer Reply
October 5, 2021, PassHolder

Hello Davide, We are happy to see that you are eager to use our app on your iPhone. Unfortunately, we don't have an IOS app yet release as it is waiting for acceptance. In the meantime, it is only available for Android.

Developer Reply
September 26, 2021, PassHolder

Hi Catalin! We are happy to have you as one of our users! By your message, we understand that you have imported it from a PDF or an image. Unfortunately, phones do not have the computational capacity to understand full context text, and the limited Passbook format won't allow long text to be in the front fields. For that PassHolder, reorders the field to fit it as best, but you can always edit them in the edit page of the pass and place them in the correct position. Once you edit it, you can export it and save it on your device to use whenever needed.

Developer Reply
September 26, 2021, PassHolder

Hi J-No! PassHolder follows the Passbook standard that allows for QR, Aztec, PDF417, and Code128. (And many EAN can follow inside the 128 formats). Anyways, we take note of your request for other formats. Concerning the battery, it is a situation that we have taken very seriously, and Passholder uses the low possible battery. But synchronizing data with the phone (despite which data or app) is quite stressful for Garmin watches. We encourage you to check your watch's setup and see if any other app's usage is draining that battery. Moreover, as explained, repeatedly synchronizing the data may consume quite a battery; if you have been testing our app for the first time to see how it works, please use it for some time as you would typically do. You would see how the battery lasts as usual.

Developer Reply
September 22, 2021, PassHolder

Hello Nejc! We are very happy to have you as one of our users, and also to see that your are enjoying our app in its full capabilities.

Developer Reply
September 22, 2021, PassHolder

Hi Julio! We are glad that you enjoy our app. About the advertising of the application, PassHolder in its free version allows you to synchronize your main pass, and with Premium you can synchronize the entire list. It has never been our intention to hide this fact. Regarding the synchronization, on September 21 we encountered a synchronization problem with the Garmin Connect app (which serves as a bridge to the PassHolder apps).Now, it seems to be solved at its end, if you could check if it is working that would be great. Also remind you that we are at your disposal at https://pass-holder.com/support to solve any doubt you may have.

Developer Reply
September 13, 2021, PassHolder

Hello Louis! PassHolder Android is a pkpass/phpass reader that connects with PassHolder Garmin companion to show the codes associated. Indeed, you can also create a pass by scanning a QR. If you are experiencing some problems, please, contact us at https://pass-holder.com/contact/ we will be glad to help you.

Developer Reply
September 19, 2021, PassHolder

Hello Christoph! While it is true that our app was limited by capabilities, and certain devices could not run it as is the case of the Forerunner 55, our development team has finally released the new version 2.0.0. You should be able to run it on your watch. If you could try it, and leave us your impressions, it would be great. On the other hand, remember that we are at your disposal at https://pass-holder.com/contact. Best regards.

Developer Reply
September 12, 2021, PassHolder

Hello Davide! We are very happy to see that you are using our app and you are finding it useful. Also, we note your input concerning the settings text, and we will look to make it more accessible. Moreover, concerning the Widget, it is ture that would be a nice feature that we are also considering. But due to the limited actions in a widget, we are having some trouble getting the best of it, instead of the app. But be certain we are working on that.

Developer Reply
July 29, 2021, PassHolder

Hello Romain! We are very happy to have you as one of our users! And also, seeing that you are satisfied with our work, and that you find the app so useful, gives us strength to keep improving every day. We wish you a fantastic day!

Developer Reply
July 14, 2021, PassHolder

Hi Georgi, We're very happy to have such positive users like you who enjoy our application! Also, we really appreciate your suggestions which will certainly be taken into account by our team and we hope you can enjoy them soon. About the sync with Garmin Connect, it's true that it should be running as all the watches's app sync with it, but if it's running in the background it should be fine. With that, we warm welcome you to PassHolder.

Developer Reply
July 10, 2021, PassHolder

Hi Michal! We are happy to have you as a user. As we see, you are experiencing two different situations that we would like to solve. About the editing: you can edit the pass by flipping it (click on any corner of your pass [at the detailed pass view], and it will turn around). On the backside, click on the edit button [the one with a pencil icon], there you could edit all the text fields and others like the barcodes, the images, logos, type of pass, or colors. [However, we would like to advise you beforehand that the edit option is only for Premium users]. The error "PRE10: Passholder not running" tells you that PassHolder in your Android is not running. Thus, you might have fully closed it, and to sync with your watch, it must be running (It doesn't need to be the app on the screen, but at least in the stack of open apps) [Or activate the sync in the background at PassHolder settings page]. I hope I have solved your situation, but we are at your service at [email protected] for any further questions.

Developer Reply
June 24, 2021, PassHolder

Hi Matthias! We are delighted to have you as a user, that you are so happy with our app, and that you find it useful. We also appreciate your advice and interest in improving the visibility of our app, which we value. However, as the app is not intended for the exclusive use of Covid, and it could be considered a health app; in that case, we believe that for the moment, we should keep it as it is (even so, we appreciate your input and we will take it into consideration). Please, receive the warmest welcome, and for any questions, we are at your disposal.

Developer Reply
April 27, 2021, PassHolder

Hello Justin! we are very happy to see that you are enjoying our app! Also thank you very much for your kind words to our team, who is always glad to help you with anything related our users needs. Having such positive users like you encourage us to keep on improving every day! Wish you a wonderful day, and please receive a warm welcome to the PassHolder family!

Developer Reply
April 27, 2021, PassHolder

Hello Justin, We had included support for those new devices in the new version 1.3.10, if you could update to that version you should be able to run it. Please contact us if you encounter any problem, we will be happy to help you.

Developer Reply
March 18, 2021, PassHolder

Hello Gonzalo! We are very happy to have you as a user! Concerning the limitation of your membership cards, PassHolder synchronizes all the data in the Active list with all the devices (Well currently there is a virtual limitation of 128 passes, but you would agree is very unlikely to reach it). However, Garmin watches have limited allocated memory for each app, thus PassHolder app stores each pass in the memory until it reaches the capacity and stops saving more data (as it is not allowed by the device). In this case your watch capacity for our app is just reaching this limit at 10 passes (Please be aware that this limit depends on barcode, fields data and might vary). Once said so, our development team is working on a solution to compress data even more and have further capacity in future releases, and being able to extend this limitation (unfortunately only affecting Garmin watches).

Developer Reply
January 30, 2021, PassHolder

Hi Steinar! We are sorry to hear that you did not have a good experience with our app. However all of our users, regardless if they are premium or not, can sync a pass. If you are only syncing our "Upgrade to premium" pass, please check that your pass is in the Active Pass list and that it is not expired. While it is true, this situation is described in the app description, we understand that it can be tricky to find it. Even so, if you need any help, do not hesitate to contact us at [email protected], we will be happy to help you. Receive our team's best regards.

Developer Reply
January 30, 2021, PassHolder

Hi Wassima! We love having positive users like you! We see that you have been able to use our app and found it useful, and we love that. We can ensure you, that will work very hard so you could enjoy it for a long time, and for any request we are at your disposal. Please, receive a great welcome from all our team.

Developer Reply
January 24, 2021, PassHolder

Hi Tim! Thank you very much for your kind words and your excellent review. It gives us a lot of strength to keep working. We are very happy to see that you enjoy our app, and that it is useful in your day to day life, using your pass and QR from your wrist. We want to thank you for contacting our support, as the update we have created has helped us improve our app. So please receive our warmest welcome! As we really value having users like you!

Developer Reply
December 28, 2020, PassHolder

Hello Eize! We're delighted that you are using our App, and having such positive users like you, gives us a lot of strength to keep on developing! Concerning your questions, PassHolder can use an image, too. If you have an email, try to open the attached file or a screenshot with PassHolder. (Some phones have default apps for pictures and not ask for another app to open them; maybe that is why you don't see PassHolder as a suggestion). However, taking a picture or open an image is the same process for the App (actually, once the picture is taken is sent to the image processor module). About the Garmin Apps, they're all treated as Activities; we're currently developing a Widget (long press light ones, like the sun up/down) for those watches, like yours, that can run them. But, as we want to deploy for the most number of devices, we decided to develop the App first (as it works for all devices) and then make a special one for those devices that can run Widgets, as it is more convenient. (Note that our Garmin IQ answer is more extense, as it is not restricted to 350 characters. If you have further questions, do not hesitate to contact us at [email protected], as we have no limit :D . Moreover, we are developing an FAQ section on our web page that we expect to be ready as soon as possible)

Developer Reply
November 27, 2020, PassHolder

Hi Alvaro! We are delighted to see that you are enjoying our application. And it's precisely that feature of using your pkpass easily from your watch, what we had in mind when we developed it. So, we are happy that our efforts are improving your Garmin watch experience! And receive a big thank you from our entire team for being such a positive user!

Developer Reply
November 19, 2020, PassHolder

Hello Will, we are sorry to hear that the app did not satisfy your expectations. But due that you are receiving the "Upgrade to premium" pass, the app is successfully connecting with your device and synchronizing the PassList. However, non-Premium users can synchronize only one pass with their wearables. Thus your app should be synchronizing the first pass in your list plus the "Upgrade to premium" pass. If you are just synchronizing the "Upgrade to premium," it might be due that your "Active" tag list is empty (While your Pkpass is in the "Stored" tag). Could you please contact us at [email protected] to help you with your situation and improve our app?